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Why does it take between 2-5 days before my order ships?
Can I request special orders? If so, how?
What is your exchange/return policy?
Do MaelinDesigns Gift Certificates Expire? How is balance credited?
What forms of payment do you accept? When does my order ship?
Why does it take between 2-5 days before my order ships?
Each item for sale by MaelinDesigns is carefully handcrafted to order. Some items take longer than others depending on what is ordered.
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Can I request special orders? If so, how?
Absolutely! MaelinDesigns can and does create special orders. Just contact Debbie at orders@maelindesigns.com for details on how to do just that. The fees will be determined by what is ordered, how long it takes to create the item, and the current market value of the supplies that will go in to said item.
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What is your exchange/return policy?
If the product arrives damaged, please contact Customer Service at customerservice@maelindesigns.com for a return authorization. Damaged items will be exchanged for the same or a similar item or store credit only.
For non-damaged product, item must be in resaleable condition, and will be either exchanged for other product or store credit will be given.
MaelinDesigns does not currently accept refunds except under certain circumstances.
We do want to create a positive buying experience for our customers.
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Do MaelinDesigns Gift Certificates Expire? How is balance credited?
No. All MaelinDesigns Gift Certificates are good until they are redeemed within our stores, and each certificate retains full purchase value until redeemed.
Balance will be issued as store credit and that will also not expire until redeemed.
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What forms of payment do you accept? When does my order ship?
We currently accept Google Checkout, PayPal, cashier's checks, money orders, and personal checks.
When purchasing using any check or money order, we wait until your payment clears the bank before shipping any product. This can take up to 10 business days, so it is preferable to use Google Checkout or PayPal to expedite shipping.
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